Last Updated: February 3, 2016
Information We Collect
“Personal information” is information that identifies you as an individual, including your first and last name, email, home address and/or phone number. We only collect your Personal Information when you or someone acting on your behalf provide(s) that information to us either when you: (1) subscribe to our mailing list(s) on the Site; (2) register for and subscribe to our Service; (3) purchase or request a refund/replacement for our hardware product (if purchased directly from us and not a third-party supplier); or (4) request technical support.
Other than this limited collection of Personal Information that you provide to us, we do not knowingly collect, process, or store your Personal Information as part of our Service. We expressly advise our Customers not to share, upload, or store any Personal Information via our Service, and we are not responsible for any Personal Information you may choose to share, upload or store via the Service.
If you are visiting our Site or communicating electronically with us from a country other than the United States, various communications may result in a transfer of information across international boundaries. You acknowledge that the laws concerning privacy and data security that are in effect in the United States may differ from and, in some cases, may provide for a lower standard of protection than are in effect in your jurisdiction of residence. By visiting our Site, using our Service and/or communicating electronically with us, you consent to the collection, use, transfer and transmission of your Personal Information to the United States.
If you are subscribed to and use our Service through a Customer Device, our Service will automatically collect other information that relates to your use of the Service but does not reveal your identity ("Device and Usage Data"). Collection of this information helps us improve our Service and assist you with technical issues. The Device and Usage Data we and/or third party service provider collect includes the following:
• Log Data: When you use our Site or log into our Service, we automatically record log data that may include your browser type, IP address of your computer or hardware, the web page visited before you came to our Site, information you search for on our Site, locale preferences, hardware MAC addresses, device ID number, date and time stamps associated with transactions, system configuration information, firmware and agents, device status data (e.g., power state, WiFi signal strength, power, etc.). Some of the information we collect from a browser or hardware — for example an IP address — can sometimes be used to approximate a Customer’s computer or device location. We may also keep a cached copy of metadata related to the information that passes through our Service (but not the data itself, unless Customer chooses to store such data with us or the Service).
Our Use of Information
Also, if you provide Personal Information in order to obtain access to the Site or the Service, we will use that information to provide you with access to the Service and to monitor your use of the Service in the event you request technical support, or if we suspect that your use of the Service or the Site violates our Terms of Service (https://electricimp.com/terms/).
We may also use your Personal Information to prepare anonymized, aggregate and non-personally identifiable statistic or reports about the overall use of our Service or usage data, and may share such reports or statistic publicly or with interested third parties to help them understand, or to help us improve, the Service.
Electric Imp may also use your Personal Information to contact you in the future to tell you about products or services we believe may be of interest to you (“Marketing Messages”). If we do so, each Marketing Message will contain instructions for "opting out" of receiving future Marketing Messages and other communications from us.
Our Disclosure and Sharing of Information
Electric Imp is not in the business of selling your Personal Information. We consider this information to be a vital part of our relationship with you. There are, however, certain circumstances in which we may share your Personal Information with certain third parties without further notice to you, as set forth below:
• Trusted Service Providers and Business Partners: We may utilize trusted third party service providers to assist us in delivering the Service. For example, we may use third parties to help host our Service, send out email updates, or process payments. These service providers may have access to your Personal Information for the limited purpose of providing the services we have contracted with them to provide.
• Law Enforcement: Electric Imp may disclose your information, including Personal Information, if required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation, (ii) protect and defend the rights or property of Electric Imp, (iii) act in urgent circumstances to protect the personal safety of users of the Service or the Site or the general public, (iv) to address fraud, security or technical issues; or (v) defend against legal liability.
Links to Other Web Sites
Electric Imp takes reasonable steps to protect your Personal Information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. We follow generally accepted industry standards to protect your Personal Information, both during transmission and once we receive it. In addition, information such as Customer Device activity, and your username and password that we request from you on our Site, through our Service or in the Electric Imp mobile application, utilizes encryption, such as Secured Socket Layer (SSL) protocol, during transmission over the Internet.
While we take reasonable efforts to guard Personal Information we knowingly collect directly from you, no security system is impenetrable. In addition, we cannot guarantee that any information once it passes through the Service or Site is maintained at adequate levels of protection to meet specific needs or obligations you may have relating to that information.
Further, we expressly advise our Customers not to store or upload any Personal Information or any other information that Customer may deem sensitive or confidential via our Service and expressly disclaim any liability or responsibility for Personal Information and other information that Customers may choose to upload and store on the servers running our Service.
It is important for you to protect against unauthorized access to your password and to your computer and other devices. Be sure to sign off when finished accessing the Service or Site using a shared computer.
Other Terms and Conditions
Your access to and use of the Service, Site and imp Hardware is subject to the Terms of Service at https://electricimp.com/terms/.